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Case study 03 · Retail brand rollout

How a multi-store retail brand gained a clear view of every store in the approval and delivery journey.

Industry

Retail brand

Solution

Retail Brands

01

Client introduction

A retail brand opening stores across several centres, working with multiple landlords, designers and fit-out contractors.

02

Business challenge

The brand’s project team spent much of each week confirming status with landlords and consultants instead of moving stores forward.

03

Existing workflow

Landlord-specific processes

Consultant email updates

Internal rollout spreadsheet

Ad-hoc opening forecasts

04

Key pain points

01

Unclear what was pending with whom

02

Changing deadlines across landlords

03

Consultant coordination by email

04

Low confidence in opening forecasts

05

VRDnet implementation

Discover

Mapped the store journey across landlord requirements.

Configure

Created a store-level journey with key dates and owners.

Connect

Brought designers and contractors into shared actions.

Report

Replaced the rollout spreadsheet with live views.

06

Workflow transformation

Before

Fragmented visibility

✕ Landlord-specific processes

✕ Consultant email updates

✕ Internal rollout spreadsheet

✕ Ad-hoc opening forecasts

After

Connected retail delivery

✓ One unit record across the portfolio

✓ Structured submissions and reviews

✓ Owned actions with reminders

✓ Reporting from live data

07

Key lessons

01

Track readiness, not only dates

02

Give consultants ownership of their actions

03

One store view beats many landlord portals

More case studies

Case study 01 · Retail real estate

Multi-asset retail portfolio

How Ayala Malls moved tenant fit-out from spreadsheets and email to one digital delivery platform.

Read Case Study →

Case study 02 · Shopping centre development

Mall expansion programme

How a landlord team brought design approvals for a new phase into one reviewable workflow.

Read Case Study →

Next step

Bring clarity to your retail portfolio.

See how VRDnet could connect your design, delivery and opening workflow.